We want our customers to have a smooth and transparent shopping experience. Please read the following policies carefully before placing an order.

Karachi Customers

  1. Advance Payment: A 25% advance payment is required to confirm the order.
  2. Payment Options: Advance can be paid via Bank Transfer, Easypaisa, or JazzCash.
  3. Remaining Payment: The remaining 75% must be paid in cash at the time of delivery.
  4. Order Cancellation: If an order is canceled after the advance payment, a partial refund will be issued according to our cancellation policy. Cancellation fees may apply.
  5. No Return / Exchange: Due to the nature of live animals, no return or exchange is possible.
  6. Delivery Schedule: Delivery will be arranged based on availability and transport.
  7. Customer Responsibility: Customers must carefully consider their decision before ordering, to ensure they can provide a safe and loving home for the animal.

Orders Outside Karachi

  1. Full Advance Payment: Customers ordering from outside Karachi must pay the full amount in advance.
  2. Payment Options: Payments can be made via Bank Transfer, Easypaisa, JazzCash, or Cash Deposit at the store.
  3. Order Cancellation: Orders canceled within 2 hours may be eligible for a partial refund. Cancellation fees may apply. After 2 hours, refunds will not be processed.
  4. Cargo Charges: Delivery charges will be calculated separately based on distance and cargo service.
  5. Animal Safety: We take every precaution to ensure safe transportation. Vaccination records and required documents will be provided with the pet.
  6. Customer Responsibility: Customers must provide accurate delivery details. Extra charges due to incorrect information will be the customer’s responsibility.
  7. Transit Liability: We are not responsible for delays or damages during transit, including weather or cargo service issues.
  8. Legal Requirements: Customers must check their city or country’s laws regarding pet ownership/transport before ordering.
  9. Right to Refuse: We reserve the right to refuse delivery to certain areas where transport is unsafe or prohibited by law.
  10. No Return / Exchange: Due to the nature of live animals, all sales are final.
  11. Agreement: By placing an order outside Karachi, customers accept these terms and conditions.